IT INFRASTRUCTURE

We differentiate the engagement with our:-

• Analytic Driven Transformation Model
• Unique Position as Full Service Provider
• Institutionalized Transparency & Flexibility
• Tools and automation framework
• Innovation partners and technology Centers of Excellence (CoEs)

Comp-Tel defines a service desk as the single point of contact for all IT-related issues for its clients. Our geographic spread and thorough understanding of the IT Infrastructure technologies enable us to provide you with quick turnaround solutions from concept to service delivery in 10+ local languages, with certainty of cost, quality and schedule.

With an ever changing environment, clients, today, focus on their core business and want to mitigate the following challenges through the IT Service Desk:-

• High costs of ownership
• Lack of access to world class facilities and skilled resources.
• Higher attrition at Level 1 for Service Desk
• Difficulty in coordinating between different support groups
• Lack of service and continuous improvement
• Rapid technology transformations.
• Inability to match up to competitive advantage

A vendor-neutral alliance with the best toolset providers, flexible engagement models and capabilities to quickly ramp-up or ramp-down, makes Comp-Tel the partner of choice.

We will help you with the following:-

• Business alignment.
• Robust risk management.
• Reduced total cost of ownership (TCO) .
• Risk-averse transition approach .
• Metrics-based governance.
• A tailored service delivery model .
• Improved service desk experience via innovative mediums of communication like social networking and blogs in addition to the traditional mediums like calls, emails, web and chat.

Our Comprehensive Data center solutions including transformation and systems management hosting and co-location services and building secure and energy efficient infrastructure environment. We help you re-engineer data center infrastructure and align capacity with business outcomes and help customers realize full potential of their investments. We also enable optimum reusability and technology consumption by facilitating transparency, easy sharing and on-demand environment.

Comprehensive, transparent, and cost-efficient, our security solution helps to enhance threat management and monitoring capabilities, drive compliance and achieve security efficiencies. Our solution enables you to implement and maintain a security strategy that will not only addresses your organization's objective of information security program to reduce risk but will also provide the reasonable assurance for regulatory compliance requirement.